Staff turnover takes a toll on sales. UTIP CRM solves that problem
Some information about clients can quickly change and go out of date. This article from the UTIP Technologies Ltd. specialists explains why staff turnover is risky for your business, and how the “History” section in UTIP CRM keeps your sales on track.
Pitfalls of Staff Turnover
A key concern about staff turnover is that trusted and experienced specialists leave the company in order to be replaced by new employees, who need to be trained from scratch. This affects both company’s financial health and profitability, which is especially true for start-ups. Moreover, a client usually gets accustomed to their manager and may choose not to cooperate if the specialist quits their position.
Staff turnover can also reduce labor efficiency of the remaining employees. The interaction process can be disrupted as workers are forced to take on extra responsibilities and master new skills. To avoid a deadlock within the company, a manager has to figure out how to reduce personnel rotation and resolve this issue.
UTIP CRM provides higher revenue retention and faster employee onboarding
Sales departments are often subject to higher staff turnover than other divisions. This is due to the fact that working as a salesperson is difficult. UTIP CRM guarantees that sales departments are not lagging behind when it comes to personnel replacement and makes sure that a new manager has enough time to process requests. Thus, there are no unsatisfied customers, who may leave you for a competitor.
UTIP CRM saves all the client history, i.e. phone calls that can be replayed in the system, messages sent on email, face-to-face meetings, and completed or failed transactions. New managers, in this case, can quickly learn the specifics of work with each client.
In addition, the “History” section is a great way to make a difference when contacts get lost: for example, there is a failure in the spreadsheet, or managers don’t have enough time or forget to update the system. This is also helpful when the client finally decides to buy a company’s product after several months of thinking, and the old request is no longer available. Information from the last 6 to 12 months is often removed from the database, and a manager sees the client as a new one. So, the customer has to recount his problem, while the employee needs to collect and record information that could have been obtained in a few seconds if the company had installed a CRM.
The history also allows senior staff to track task completion by managers, analyze the performance of employees, departments or the entire company, and provide the best customer experience.
Nowadays more and more businesses implement a CRM system as it is a user-friendly, cost-effective and affordable solution. You can find a one-size-fits-all program or tailor it to the needs of a particular company. The most important thing is to define your business goals and objectives in order to maximize the effect of working with the CRM system.
If you have any questions about UTIP CRM, feel free to contact our support team.
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